Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase. If something isn’t right, please contact us at ordohomesolutions@gmail.com within 30 days of receiving your order.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please email us with photos. We will provide a full refund or send a replacement. In most cases, you do not need to return the original item.

Change of Mind
If you simply change your mind, please contact us. We will do our best to help. Because many of our products ship from overseas, we generally do not require returns. We may offer a refund or store credit at our discretion.

How to Request a Refund or Replacement
Email us at ordohomesolutions@gmail.com with your order number and a brief description of the issue. We aim to respond within 1–2 business days.

Refund Processing
Approved refunds will be returned to your original payment method within 5–10 business days.